Terms of Service
I (Client) agree to pay
CLICKTECH PC REPAIR to repair, analyze and troubleshoot my computer
hardware at a rate of $90.00 per hour (Residential) or $110.00 per hour
(Commercial). Minimum charge is $45.00 (Residential) or $55.00
(Commercial). Time is billed to the nearest 1/4th hour after minimum charge
rate. Set rates for repair may also apply to specific instances and are
outlined in the services page of the website.
Although CLICKTECH PC
REPAIR will do its best to conduct all activities in a timely manner, I
understand that troubleshooting issues is a time-consuming process and
agree to pay CLICKTECH PC REPAIR for troubleshooting time as necessary.
If at any point CLICKTECH PC REPAIR is unable to fix or repair the issue
called upon no hourly rate will be changed but travel costs may still
apply.
I also certify that I will indemnify and hold harmless CLICKTECH PC
REPAIR for any and all data or software that may be lost or erased, as
well as for any consequence of the erasure or loss of that data or
software.
Although CLICKTECH PC REPAIR will take every precaution to preserve all
data and software on the computer, I acknowledge that occasionally data
loss will occur and/or software operation may be compromised.
I further agree to indemnify and hold harmless CLICKTECH PC REPAIR for
any and all hardware or software malfunctions or accidents that may
occur before, during or after work is performed on Client’s computer,
and for any results thereof.
I also certify that I will
indemnify and hold harmless and will pay for added support to CLICKTECH
PC REPAIR for any software repairs necessary after a virus has been
detected and removed off a computer. Viruses in a computer can cause
many problems, and it is impossible to control what or how the virus
affected the computer before our removal.
Any private information
stored on your computer or viewed by CLICKTECH PC REPAIR during a remote
support call will be held in strict confidentiality unless disclosure is
required by law.
Release of Liability
CLIENT agrees to release
and hold harmless CLICKTECH PC REPAIR from any and all liability
associated with the performance of service or the provision of parts,
and acknowledges also that CLICKTECH PC REPAIR offers no explicit or
implied warranty or guarantee on services performed or parts provided,
other than the manufacturer’s warranty.
Further:
1.) CLIENT acknowledges
that due to the nature of the services being performed, there is
potential risk of damage or loss including, but not limited to, damage
to CLIENT's home, office, computer hardware, cabling, hubs, routers,
switches, peripherals, accessories, and furniture, as well as potential
risk of damage, corruption, or loss of computer software, applications,
data, and data storage media.
2.) CLIENT agrees to
release and hold harmless CLICKTECH PC REPAIR from all liability for
damage or loss as well as any incidental or consequential material or
financial damage or loss that may result from the actions of CLICKTECH
PC REPAIR.
3.) CLIENT grants CLICKTECH
PC REPAIR access and permission to physically disassemble any and all
computer systems, components, networks, cabling, hubs, routers,
switches, peripherals, and accessories.
4.) CLIENT grants CLICKTECH
PC REPAIR access, security rights, and permission to open, view, modify,
edit, delete, or otherwise manipulate CLIENT's computer software,
applications, data, and data storage media including, but not limited
to, the computer Operating System, word processing, spreadsheets,
databases, workflow, graphics, audio, video, system drivers and
libraries, and any other type of software or data that may be contained
on CLIENT's computer system or network.
5.) CLIENT grants CLICKTECH
PC REPAIR permission to physically access CLIENT's home or office
property where CLIENT's computer system and/or network resides.
6.) CLIENT grants CLICKTECH
PC REPAIR permission to perform modification to CLIENT's home or office
property for the purpose of installing or troubleshooting computer
and/or networking hardware, cabling, hubs, routers, switches or
peripherals. Modification may include such practices as drilling through
or disassembling furniture, walls, floors, carpet or trim, laying and
removing cabling and devices including affixing cabling and devices to
furniture, walls, floors, or trim, using nails, screws, staples,
hangers, or plastic ties.
7.) CLIENT grants CLICKTECH
PC REPAIR permission to download and/or install software on CLIENT's
computer and/or network, including but not limited to, virus scanners,
diagnosis and repair utilities, drivers, libraries, and software
requested to be installed by CLIENT.
8.) CLIENT grants CLICKTECH
PC REPAIR permission to install hardware in CLIENT's computer and/or
network, including but not limited to, memory chips, processor chips,
cooling fans, batteries, hard drives, tape drives, storage devices,
modem and communication devices, audio and video cards, network
interface cards, hubs, routers, switches, printers, scanners, cables,
and any other hardware requested to be installed by CLIENT.
9.) CLICKTECH PC REPAIR
strongly recommends that CLIENT safeguard critical data by backing up
said data prior to any services performed by CLICKTECH PC REPAIR. CLIENT
is responsible for any backup, archiving, or protective storage as well
as restoration if required, of CLIENT's data.
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An online service request requires that the CLIENT checks the Terms of Service box before filling out any of the online service request. The Terms of Service also includes the Release of Liability and it is the CLIENTS duty to fully read and understand all parts of this agreement before a service request can be submitted. Upon agreement of the Terms of Service & Release of Liability data entered in form will be sent to CLICKTECH PC REPAIR. This submission contains the users IP address and a unique submission number that will be considered a digital signature for agreement to Terms of Service & Release of Liability agreement. UPDATED: 2/28/2017
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